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Emotional Intelligence in Sales and Customer Service


Adult Enrichment -
Summer 2026

Sometimes it’s your word choice, what’s left out from a conversation, body language, or a simple hand written thank you card, that could land the sale. That’s emotional intelligence, and this is a class you don’t want to miss if you are a small business owner. How to deal with problematic customers, creating social media posts that make an emotional connection, branding your product with emotional appeal, knowing when to let a customer go, anticipating workplace crisis, tools for de-escalating conflict situations, and keeping your workplace toxic-free are things you will learn during this class. The instructor Preethi Fernando is a keynote speaker and author of “Emotional Intelligence in Business and Marketing.” Class ID: 1060.Instructor: Preethi Fernando

 June 2026 
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 August 2026 
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1060-SU26A

  Preethi Fernando


Virtual
Saturday, Jun 6
3:00 - 4:00 PM

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Min Age   18 yr.

$ 34.00
Fee
1060-SU26B

  Preethi Fernando


Virtual
Saturday, Jun 27
3:00 - 4:00 PM

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Min Age   18 yr.

$ 34.00
Fee
1060-SU26C

  Preethi Fernando


Virtual
Saturday, Aug 22
9:00 - 10:00 AM

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Min Age   18 yr.

$ 34.00
Fee